Toyota Australia has initiated a Customer Service Exercise (CSE) for Roller Cover on a range of Toyota HiLux Rogue vehicles produced between 25th May 2020 and 11th November 2023. There are approximately 14,032 vehicles involved in the Australian market.
The involved vehicles are equipped with a power-operated roller cover which may become jammed or unable to be opened or closed. If this occurs, the Roller Cover motor may remain active, possibly causing it to overheat.
For all involved vehicles, Toyota Dealers will inspect the Roller Cover motor for previous overheating, replace the motor if required, inspect/adjust Roller Cover track width and update the ECU software.
This activity will take approximately 2.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.
Toyota Australia will contact all owners of involved vehicles to provide details of this CSE campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.
Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).
Q&A
Q1. What models are involved in Australia?
A1. There are approximately 14,032 Toyota HiLux Rogue vehicles involved in the Australian market.
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MODEL NAME
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MODEL CODE
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WMI
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VDS
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CD
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VIN RANGE
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PRODUCTION RANGE
|
|
FROM
|
TO
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FROM
|
TO
|
|
HiLux Rogue
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GUN126
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MR0
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BA3CD
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#
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00022155
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00199585
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25-May-2020
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11-Nov-2023
|
Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).
Q2. What is the condition? (Description)
A2: Subject Hilux Rogue vehicles are equipped with a power operated Roller Cover. There is a possibility the Roller Cover may become jammed or unable to be opened or closed. If this condition occurs, the motor may remain active, possibly causing it to overheat.
Q3. What does the remedy involve?
A3: For all involved vehicles, Toyota Dealers will:
- Inspect Roller Cover motor for previous overheating.
- Replace the Roller Cover motor if required.
- Inspect/adjust Roller Cover track width.
- Update the ECU software.
Q4. What does the Roller Cover ECU software update do?
A4: New software has been developed with the below improvements;
- Countermeasure failures related to limit switches and/or motor overheating.
- Provide improved functionality by enabling Roller Cover opening and closing using the vehicle key fob or the unlock/lock buttons on the driver’s side door trim switch.
Q5. How long will the remedy take?
A5: For involved vehicles if condition is present, inspection of the Roller Cover motor and replacement if required, inspection/adjustment of Roller Cover track width and update of software will take 2.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.
Q6. Can I continue to drive my vehicle?
A6. Yes, you can continue to drive your vehicle. If you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).
Q7. Does this condition affect other Toyota models?
A7. No. Only models mentioned in the VIN range are involved.
Q8. My vehicle is in the affected production range. What should I do?
A8. Please contact any Toyota dealer to verify if your vehicle is in the affected range.
Alternatively, please contact the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).
Q9. Where can I find my VIN?
A9. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.
